I’m big on user experience, design, brand, social media, front-end dev, and creative writing.
|learnings:||BSc in Computer Science @ University of British Columbia
PBD in Communications @ Simon Fraser University
Master of Digital Media @ Centre for Digital Media
UX Certification @ Nielsen Norman Group
|currently:||User Experience Lead @ ICBC|
I believe a good experience is one that is thoughtful and human.
I believe achieving business objectives and designing good experiences for end users go hand in hand.
I believe the only way to accomplish both is through true collaboration and in being thoughtful and human ourselves in how we work.
Through my career, I have been a bridge between technology and business. And in the process, I have also been a relationship builder. Whether it be managing large information-focused sites, created light-weight web applications and led large-scale intranet and internet projects, I seek to understand and create from that understanding. Through these experiences, I have and continue to hone my craft in user-centered design, storycrafting and strategy development,
In addition, I also love books and movies (sci-fi and fantasy), gaming (video, board, tabletop) and arts and crafts (predominantly knitting right now). I am also a published writer in the fantasy genre. In what little spare time I have, I can be found wandering my hometown (Vancouver, Canada) with my partner and toddler in tow.
A quick timeline
Below is a snapshot of my journey so far.
10th year as Mentor
September 20, 2017
Tenth year mentoring with the Computer Science Trimentoring program at University of British Columbia
completed UX certification with Neilsen Norman
August 18, 2017
I completed my official UX certification with the Neilsen Norman Group in topics including User Research, User Interface Principles, and User Journey Mapping.
started as User Experience Lead @ ICBC
November 16, 2015
Moving into the business, I became accountable for user experience for cross channel, customer-facing services while directly managing a team of 5 and leading the greater UX practice across multiple teams including a mix of forms analysts, UX analysts and interaction designers.
Completed MDM @ CDM
September 17, 2014
Studied game design, gamification, procedural storytelling, user design methodologies and agile methodologies as part of Masters of Digital media at the Centre for Digital Media, a joint program between University of British Columbia, Simon Fraser University, Emily Carr University of Art + Design and British Columbia Institute of Technology.
started as Solution Lead for Portal, Search and UX
November 13, 2012
Refocusing on my core expertise, I provided solution and strategic leadership for portal, search and user experience by leveraging technologies such as DITA, SharePoint and Confluence as well as leveraging best practices in collaboration, ECM and structured-authoring.
started as Enterprise Solution Lead @ ICBC
November 7, 2011
Moving to ICBC, I took on a new role to support technology planning and consultation for enterprise technologies including web and portal and outbound mass communications.
completed PBD in Communications @ SFU
October 6, 2011
Studied cultural theory in advertising, affects of technology on communications, innovation theory as well as other traditional communications theory as part of Post Baccalaureate Diploma in communications at Simon Fraser University.
started as Communications Manager @ TELUS
February 1, 2011
As team lead for the Web Communications team, I developed overall internal online communication strategy and provided governance and education around internal social platforms.
started as Web Producer @ TELUS
May 1, 2008
As part of the Web Communications team, I designed and delivered intranet sites tailored to client’s communication strategies while ensuring corporate compliance with brand and overall intranet strategy.
1st time as Mentor
September 20, 2006
First formal mentorship gig with the Computer Science Trimentoring program at University of British Columbia
completed BSc in Computer Science @ UBC
May 1, 2006
During my Bachelor of Science program, I studied user experience, software engineering, design, cognitive science, psychology, English literature and creative writing at the University of British Columbia.
started as Business Analyst @ TELUS
May 1, 2006
While on the Network Operations Quick Wins team, I analyzed, developed and implemented quick technological solutions to alleviate pain points in existing business processes.