At a Glance

where: Vancouver, BC
schooling: UX Certification @ Nielsen Norman Group

Master of Digital Media @ Centre for Digital Media

Post-Baccalaureate Diploma in Communications @ Simon Fraser University

Bachelor of Science in Computer Science @ University of British Columbia

currently: User Experience Lead @ ICBC


Timeline Summary

Below is a snapshot of my journey so far.

10th year as Mentor

September 20, 2017

Tenth year mentoring with the Computer Science Trimentoring program at University of British Columbia

completed UX certification with Neilsen Norman

August 18, 2017

I completed my official UX certification with the Neilsen Norman Group in topics including User Research, User Interface Principles, and User Journey Mapping.

started as User Experience Lead @ ICBC

November 16, 2015

Moving into the business, I became accountable for user experience for cross channel, customer-facing services while directly managing a team of 5 and leading the greater UX practice across multiple teams including a mix of forms analysts, UX analysts and interaction designers.

Completed MDM @ CDM

September 17, 2014

Studied game design, gamification, procedural storytelling, user design methodologies and agile methodologies as part of Masters of Digital media at the Centre for Digital Media, a joint program between University of British Columbia, Simon Fraser University, Emily Carr University of Art + Design and British Columbia Institute of Technology.

started as Solution Lead for Portal, Search and UX

November 13, 2012

Refocusing on my core expertise, I provided solution and strategic leadership for portal, search and user experience by leveraging technologies such as DITA, SharePoint and Confluence as well as leveraging best practices in collaboration, ECM and structured-authoring.

started as Enterprise Solution Lead @ ICBC

November 7, 2011

Moving to ICBC, I took on a new role to support technology planning and consultation for enterprise technologies including web and portal and outbound mass communications.

completed PBD in Communications @ SFU

October 6, 2011

Studied cultural theory in advertising, affects of technology on communications, innovation theory as well as other traditional communications theory as part of Post Baccalaureate Diploma in communications at Simon Fraser University.

started as Communications Manager @ TELUS

February 1, 2011

As team lead for the Web Communications team, I developed overall internal online communication strategy and provided governance and education around internal social platforms.

started as Web Producer @ TELUS

May 1, 2008

As part of the Web Communications team, I designed and delivered intranet sites tailored to client’s communication strategies while ensuring corporate compliance with brand and overall intranet strategy.

1st time as Mentor

September 20, 2006

First formal mentorship gig with the Computer Science Trimentoring program at University of British Columbia

completed BSc in Computer Science @ UBC

May 1, 2006

During my Bachelor of Science program, I studied user experience, software engineering, design, cognitive science, psychology, English literature and creative writing at the University of British Columbia.

started as Business Analyst @ TELUS

May 1, 2006

While on the Network Operations Quick Wins team, I analyzed, developed and implemented quick technological solutions to alleviate pain points in existing business processes.